GENERAL TERMS AND CONDITIONS

1. SCOPE OF APPLICATION

1.1 These General Terms and Conditions apply exclusively to contracts with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). These General Terms and Conditions (the "Terms and Conditions") apply exclusively to all services provided by the Company that relate to seminars, training courses, e-learning courses, instructions and other events (the "Events").

1.2 Deviations from these Terms and Conditions require the Company's written confirmation. Individual agreements with the Customer shall take precedence over these General Terms and Conditions. The Customer's deviating terms and conditions shall not apply unless the Company has agreed to their validity in writing. These Terms and Conditions shall also apply if the Company performs services without reservation in the knowledge of the Customer's deviating terms and conditions. If the contract is concluded electronically, these T&C shall be made available to the Customer in writing and can be saved.

2. IMPLEMENTATION OF THE EVENT

The event is organised by the Company under the name "MEIKO Academy". The companies named in the title of these Terms and Conditions organise independent and autonomous events under this name. They do not interact in society or with each other.

3. PARTICIPATION REQUIREMENTS

Participation in the Company's events requires that the Customer acts as an entrepreneur within the meaning of Section 14 of BGB. Participation in some of the Company's events requires sufficient physical fitness and resilience. The specific physical requirements are described in detail in advance for each event category. During certain events, artificial stress is created in a controlled manner by means of special stress in order to initiate responses in everyday life. The Customer is obliged to ensure that its employees are suitable for the respective events. Find out from the Company at an early stage about the specific requirements. The Company shall accept no liability for injuries and damage attributable to the participant's inadequate physical condition, unless the Company has concealed the deficiency through gross negligence or wilful misconduct. The participant must have appropriate hardware for digital learning content such as web-based training or webinars. The Customer shall ensure that its employees have the necessary technical equipment and are released for participation in online training courses.

4. REGISTRATIONS, CANCELLATIONS

4.1 Customer registrations become binding upon receipt by the Company. However, a binding contract is only concluded once registration is confirmed by the Company.

4.2 The registration data shall be stored and processed electronically in accordance with Section 28 of the German Federal Data Protection Act (BDSG) and the GDPR for the Company's own business purposes. Processing is carried out to implement the contractual relationship and to fulfil contractual obligations.

4.3 Registrations and contracts can be cancelled free of charge up to three weeks before the start of the event. In the event of cancellation after this time up to 5 days before the start of the event, the Company retains a claim to 50% of the participation fee. This cancellation fee constitutes lump-sum compensation for the expenses saved and the loss of profit. The day on which the event begins does not count when calculating the deadline. In the event of subsequent cancellation or non-attendance of the Customer, the Company retains the right to the full participation fee (min. € 50; max. € 350 plus VAT). The minimum and maximum amounts depend on the cost of the specific event. Participation in an event for only part of the time does not entitle the participant to a reduction in price. Cancellation invalidates the right to participate. Any cancellations by the Customer must be made in writing or via the MEIKO ACADEMY PLATFORM. The Customer may nominate a substitute participant up to 48 hours before the start of the event, provided that the substitute fulfils the participation requirements. If the Customer has already paid the participation fee, the Company shall refund the amount that it does not have to claim as a result of the cancellation. Booked web-based training courses can be cancelled within three weeks of the day of booking, provided the courses have not already started. Web-based training courses that have already started cannot be cancelled. In the event of non-attendance without prior cancellation, a contractual penalty in the amount of the full participation fee may be agreed with the Company.

4.4 The Company is entitled to cancel or postpone events for organisational or technical reasons, in particular if the specified minimum number of participants is not reached or if a speaker is unable to attend at short notice. The Company is obliged to inform the Customer immediately of the cancellation or postponement. In this case, the Company shall endeavour to rebook the Customer to another date or another venue, provided the Customer agrees to this. Otherwise the contract shall be cancelled and any participation fees already paid shall be refunded. Further claims by the Customer are excluded, unless the Company has caused the cancellation through gross negligence or wilful intent. Subject to Section 5, no further claims shall exist.

5. PARTICIPATION FEE, HOTEL, TRAVEL TO AND FROM THE EVENT AND CATERING

5.1 The participation fee relates exclusively to the services listed in the event descriptions. The current prices and services can be found in the MEIKO Academy price list valid at the time of registration. Unless stated otherwise, the prices do not include VAT at the statutory rate. With framework agreements, individual price agreements can be made for regular training courses.

5.2 Costs for hotel, travel to and from the event and catering for participants are not included in the participation fee. The Company can assist with the organisation of accommodation and catering on request, but the costs shall be borne by the Customer.

5.3 The participation fee is payable upon receipt of the invoice. Payment is due within 14 days of the invoice date without deduction.

5.4 In case of hotel cancellations, the conditions in 4.3 apply. The Customer is responsible for timely cancellation of hotel bookings.

6. INTELLECTUAL PROPERTY RIGHTS

All event documents are protected by copyright. They may therefore not be copied, distributed or publicly reproduced without the Company's prior authorisation. Any commercial use, disclosure to third parties or publication requires the Company's written consent. The Customer undertakes to treat the Company's business secrets confidentially and not to disclose them to third parties. The same applies to the Company with regard to the Customer's business secrets.

7. LIABILITY

7.1 The Company shall be liable in cases of intent, gross negligence on the part of its bodies or executive employees, culpable injury to life, limb or health, in the event of defects which the Company has fraudulently concealed or whose absence it has guaranteed, and in the event of defects in a delivery item, insofar as liability is mandatory under the German Product Liability Act for personal injury or property damage to privately used items, in accordance with the statutory provisions. The Company shall be liable for breaches of cardinal obligations (essential contractual obligations), whose fulfilment is essential for the proper execution of the contract and on whose compliance the Customer may regularly rely.

7.2 In the event of a breach of material contractual obligations, the Company shall also be liable for gross negligence on the part of non-executive employees and for slight negligence, in the latter case limited to the foreseeable damage typical for this type of contract. Liability for slightly negligent breaches of material contractual obligations shall be limited to the order value, but to a maximum of € 10,000 per claim.

7.3 The Customer must take all necessary and reasonable measures to prevent or limit damage; in particular, the Customer must ensure that programmes and data are backed up regularly. The Company shall therefore only be liable for the recovery of data under the conditions set out in Sections 7.1 and 7.2 if the Customer has ensured that this data can be reconstructed from other data material with reasonable effort. The Company shall not be liable for data loss resulting from failure to back up data.

7.4 Liability for indirect damages, consequential damages, loss of profit and financial losses is excluded, unless they are based on intent or gross negligence. Further claims for damages or claims for damages other than those specified in this Section 7 against the Company or its vicarious agents – irrespective of the legal grounds – are excluded. The Company maintains liability insurance with an appropriate level of cover.

8. JURISDICTION AND APPLICABLE LAW

8.1 The place of jurisdiction for all disputes is Offenburg, exclusively if the contracting parties are merchants, legal entities under public law or special funds under public law. In case of contracts where the Customer is based abroad, the Company may also bring an action in the place where the Customer is based. In this case, too, the Company shall be entitled to take legal action against the Customer in any court with jurisdiction over the Customer.

8.2 The laws of the Federal Republic of Germany shall apply. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. In international cases, the application of German law can be agreed individually.

9. DATA PROTECTION AND IT SECURITY

9.1 Personal data is processed in accordance with the provisions of the GDPR and the BDSG. The Customer is responsible for obtaining the data protection consent of its employees.

9.2 For online training courses and e-learning courses, the Company provides secure technical infrastructure. The Customer is responsible for the security of their own IT systems.

9.3 Insofar as the Company processes personal data on behalf of the Customer, a separate order processing contract is concluded in accordance with Art. 28 GDPR.

10. FINAL PROVISIONS

10.1 Amendments or additions to these General Terms and Conditions must be made in writing to be effective. No verbal agreements have been made.

10.2 If individual provisions of these General Terms and Conditions are or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

10.3 The Company is authorised to amend these General Terms and Conditions with reasonable notice. If the Customer does not object to the amended Terms and Conditions within one month of receipt of the notification of amendment, they shall be deemed to have been accepted. The Customer shall be specifically informed about the consequences of not reporting the change.

10.4 The contracting parties undertake to seek an amicable agreement in the event of any differences of opinion before taking legal action.

(Last updated: Dec 2025)