MALAYSIANS’ FAVOURITE CAKE SHOP & CAFÉ
Secret Recipe Cakes and Café is the place to celebrate an occasion or event, or maybe just to treat yourself or friends and family.
Its website describes the company as ‘Malaysians’ favourite cake shop & café for any celebrations.’
On offer is not only a huge range of cakes and beverages, but a full menu for adults and children including western and Asian classic dishes. Online delivery and take-away has extended the reach of the food offer.
Serving cakes and fusion food in a service environment, Secret Recipe Cakes is a halal-certified café chain company which also has international branches in Singapore, Indonesia, Thailand, China, Brunei, Cambodia, Myanmar, Maldives, and Bangladesh.
The chain was founded in 1997 and has grown to nearly 400 outlets so far, with some 3,000 staff working in Malaysia.
Secret Recipe has won numerous awards including Best Multiple Cafes Award, Brand Of The Year, International Exponential Growth Award and Most Outstanding Malaysian Brand.
The company is renowned for the quality of its cakes and its factory produces thousands daily.
Hygiene is of paramount importance to a food producer and Secret Recipe has worked with MEIKO to bring improvements to a key area of the factory.
The Mixer Bowls section uses around 200 large food mixer bowls daily (24 hours operation) to produce 10,000 cakes every day!
As well as the bowls, the food mixer arms plus all the other utensils such as scrapers require washing and sanitising.
Previously, three or more staff were required in this section to wash the utensils. Now only one person looks after the washing.
Secret Recipe has saved manpower which can be used elsewhere while improving its washing process.
The Mixer Bowls section is using a MEIKO UPster PF600 Pot Washer, capable of washing up to 30 670x630 mm racks per hour.
Secret Recipe’s Hygiene Department is managed by Kelvin Saw, Head of Hygiene Department, who oversees 80 staff.
“We are very happy with the MEIKO pot washer and all the service in terms of planning, technical assistance and support from MEIKO,” says Mr Saw. “We are currently exploring more opportunities with MEIKO and we’re very happy and confident with them.”
MEIKO satisfies the highest hygiene standards for Secret Recipe, including Hazard Analysis Critical Control Point (HACCP), Department of Islamic Development Malaysia (JAKIM) for Halal compliance and certification, Ministry of Health of Malaysia (MOH), Good Manufacturing Practice (GMP) and more.
Secret Recipe’s internal hygiene auditing is extremely stringent and includes a dedicated team of 35 people in the quality control department who ensure the highest quality and compliance.
Continues Mr Saw, “Our most important priorities are compliance, to improve hygiene quality, health and safety, labour saving, ergonomics and energy saving.
“We chose MEIKO because they are known for durability and great quality. The technology is proven and has a long-standing reputation.”
Compared with the previous manual washing process, Secret Recipe is making significant savings in energy, water, and chemicals. The workforce is also very happy because ergonomics have improved. In particular, the new MEIKO pot washer has reduced the physical strain of manually handling heavy-duty mixer bowls and accessories during the wash process.
Mr Saw concludes, “The UPster PF 600 is a great pot washer which provides excellent wash results and hygiene and at the same time has improved conditions for staff. What could be better!”
Secret Recipe Cakes and Café Sdn Bhd www.secretrecipe.com.my
